Return & Refund Policy

At Grandeox Limited, customer satisfaction is our top priority. We’ve designed our return and refund policy to be straightforward, fair, and transparent.

✅ 1. Return Eligibility

You may request a return within 14 days of delivery.
Items must be unused, in original condition and packaging, and free from damage.
Returns requested after 14 days or items showing signs of use/wear will not be accepted.

💰 2. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved: Your refund will be issued to your original payment method within a few business days.
If declined: We’ll explain why the return was not accepted.

⏳ 3. Missing or Delayed Refunds

If your refund hasn’t appeared:

Recheck your bank or card account.
Contact your card provider (posting times may vary).
Reach out to your bank (processing times differ).

📩 Still no refund? Contact us at support@grandeox.com.

🔄 4. Exchanges (Damaged or Defective Items)

We replace items only if they arrive defective or damaged.
To request an exchange:

Email support@grandeox.com with your order number, description, and clear photos.
Our team will assist with the return and replacement process.

🚚 5. Return Shipping

Always contact us before returning any item.
Customers are responsible for return shipping costs (non-refundable).
In some cases, the cost may be deducted from your refund.

📬 6. Questions?

For any concerns, our support team is ready to help at support@grandeox.com