FAQ
❓ Frequently Asked Questions (FAQ)
📦 Shipping Origins
We work with trusted manufacturing partners around the world — including China, India, and Vietnam — to deliver high-quality products at competitive prices. Orders are carefully handled and shipped through reliable carriers such as USPS.
⏱ Order Processing & Dispatch
- You’ll receive an order confirmation email right after checkout.
- Processing starts within 3 hours and usually takes 3–5 business days.
- During peak seasons or unexpected delays, processing may take an extra 2–4 days.
- Once your order is shipped, you’ll get an email with tracking details (please allow up to 6 hours for tracking to update).
- Some orders may ship in multiple packages — you’ll receive separate tracking emails for each.
🚚 Delivery Timeframe
- Standard U.S. delivery (excluding non-contiguous states) takes 14–21 business days via USPS.
- Delivery times may vary slightly depending on location and carrier performance.
🔁 Returns, Exchanges & Cancellations
- Returns: Accepted within 14 days of delivery for unused items in original condition. (Shipping fees are non-refundable.)
- Exchanges: Size or color exchanges available within 14 days for non-defective items.
- Cancellations: Can be requested within 6 hours of placing your order.
📌 For full details, please see our [Return & Refund Policy].
💳 Payment Options
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- PayPal